Yes, Open Source CRM has the facility to add custom fields, which helps businesses to better manage data according to their needs. With the help of custom fields, you can add additional information to leads, deals, contacts, or other modules that is not available in the default fields. This feature makes Open Source CRM more customizable and flexible. It also makes reporting easier and provides accurate information to users. Adding custom fields is easy and can be done even without technical knowledge.
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Absolutely agree custom fields make CRMs far more flexible. When we decided to integrate monday.com with Salesforce, those custom fields became essential for syncing project milestones and lead stages. It let both our sales and project teams work off the same data, eliminating confusion and improving overall reporting accuracy.